Q: How old do I have to be to purchase a firearm on the internet?
A: You must be 18 or older to purchase a long gun and 21 or older to purchase a handgun.
Q: I would like to buy ammunition with my order. Can they be shipped with my gun?
A: No, Ammunition and Firearms must be purchased and shipped separately
Q: How do I return an item I have purchased?
A: We do not accept returns
Q: Can you call my FFL and tell them to send you their documents?
A: It is the customer's responsibility to contact the Dealer to have them send over the information and proper documentation.
Q: How can I get a hold of you?
A: The best way to contact us at Valhalla is through email. you can email us anytime at email@example.com with your questions. We're able to keep our costs low by using email and chat as our preffered method however you can call 585-991-8102 between the hours of 9AM-Noon Mon-Fri EST.
Q: Why are your phone hours limited?
A: We've limited our phone hours to keep our overhead low and pass that savings on to you. After Noon each day our staff switch to shipping your orders.
Q: I placed the order, now where is my gun?
A: We cannot process your order UNTIL your FFL documentation is in our hands and it's been verified. Once we receive that, we will ship your item. When ordering regulated products such as firearms and ammunition. Please keep in mind it does take time. There are many rules and regulations that must be followed which add time to the over all process. It is not uncommon for some regulated products to take several weeks to ship. If you need your item immediatly please visit your local firearm shop where I'm sure they can help you.
Q: How many people work at fwtguns?
A: There are 7 of us who process orders, answer customer questions and facilitate FFL documents. We are a small company. Please be patient we are working to process your orders as fast as possible
Q: Do you keep items in sock?
A: We have very limited inventory at our shipping center. We pull our stock, from several large warehouses accross the country. Our inventory feeds are updated every few minutes.
Q: Why are your prices so low?
A: We are in constant negotiations with manufacutres and distributors to help bring the best prices to you. In additon we are able to keep our costs low by having a low overhead operation.
Q: Why does your Voice Mail say Magic Jack sometimes?
A: In order to keep our operating costs low we use a internet phone service. Many companies today use Voice over IP phone services such as google, godaddy, vonage and magic jack. Periodically our online phone system reverts back to it's default message to advertise their service.
Q: How do I order a firearm?
A: There are only three simple steps:
- Find the gun you want You pay us directly for the firearm.
- Choose your FFL dealer (Federal Firearms License): We cannot ship a gun direct to you, we ship to the local FFL dealer of your choice. It is up to you to have your FFL dealer EMAIL OR FAX us a copy of their FFL document WITH your order number referenced.
- Pick up your gun: once we recieve the documentation from your FFL Dealer, we then process your order and ship your firearm out.